Pre-Purchase Planning & Product Selection
Before placing an order, proper planning ensures your furniture fits your space and meets your living needs:
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Space & Dimensional Verification: Measure your room layout, patio space, entryways, hallways, stairwells, and door frames to ensure items can be moved in and positioned without obstruction.
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Environment Suitability:
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Indoor Furniture: Pay attention to room humidity, proximity to direct heat sources, and floor types.
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Outdoor Furniture: Select appropriate materials based on your regional climate (e.g., UV-resistant wicker, powder-coated aluminum, or weather-sealed hardwoods). Ensure proper drainage and ventilation for outdoor settings.
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Assembly Evaluation: Check the listed assembly requirements, estimated assembly times, and required household tools beforehand.
Cart Review, Order Confirmation & Commercial Order Cancellation
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Cart Review: Double-check product specifications, selected colors, finishes, quantities, and delivery addresses in your cart before checkout.
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Order Confirmation: Once submitted, you will immediately receive an electronic order confirmation displaying your order number, selected items, billing details, and shipping destination.
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Commercial Order Cancellation: If you need to cancel your order before it has been dispatched, please contact us promptly. We will assist with the cancellation, provided the request is made within 48 hours of placing the order and the items have not yet been handed over to the carrier for shipment.
Payment Methods & FAQ
Accepted Payment Methods
We accept major credit cards for checkout, including:
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Visa
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MasterCard, etc.
Payment FAQ & Troubleshooting
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Why was my credit card payment declined?
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Billing address mismatch: Ensure the billing address entered matches the exact address registered with your card-issuing bank.
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Security checks: Banks occasionally flag high-value furniture transactions. Please contact your bank to authorize the transaction.
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Incorrect card information: Verify the card number, expiration date, and CVV/CVC code.
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Payment Security: All transactions are processed through encrypted, secure checkout channels to safeguard your payment data.
Shipping, Freight Inspection & Delivery
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Delivery Method: All orders are dispatched via trusted freight and parcel carriers directly to your designated curbside or threshold address.
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Delivery Inspection: Upon arrival, examine the packaging thoroughly before signing. If external packaging exhibits crushing, puncturing, or water damage, document the condition with photos, note the damage on the delivery receipt with the carrier, and contact us immediately.
45-Day After-Sales Return & Refund Policy
We offer an extended 45-day satisfaction and return period.
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Return Window: You may notify us of your intent to return items within forty-five (45) calendar days from the date of physical receipt.
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Item Condition for Return: Returned items must be in brand-new, unassembled condition and in their complete, original packaging.
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Assistance Request: For after-sales return requests, customers may provide the order number and relevant explanation, and we will assist based on the order status and applicable conditions.
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Physical Return Timeline: Upon notifying us of your return, you must ship the returned items—in their complete condition—no later than forty-five (45) calendar days from the date the notification was sent. The items must be shipped to the specific warehouse center indicated on the shipping label we provide.
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Refund Scope & Processing Timeline: Within 1 to 5 business days of receiving your return notification (or upon confirming receipt and successful verification of the returned item), we will issue a full refund—covering the original purchase price and the initial minimum standard shipping fee—via the original payment method.
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Return Costs & Oversized Item Fee Caps:
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For voluntary returns (e.g., change of mind, style preference), the customer is responsible for return shipping costs.
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To ensure cost predictability for oversized furniture, we provide return shipping labels. The actual return freight will be deducted directly from your refund amount. The maximum deduction for standard oversized freight return shipping will not exceed a fixed cap of $200.00 per standard palletized/freight piece.
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For defective items or non-conforming deliveries, return shipping is completely free of charge.
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We uphold clear quality guarantees and honor all commitments made to our customers:
2-Year Baseline Quality Responsibility
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Duration & Starting Point: Two (2) years beginning strictly on the date of product delivery.
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Scope: Covers non-conformity, structural failures under normal residential use, assembly defects, and functional hardware failures.
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Remedies: If an issue arises within this 2-year period, we provide free repairs, supply replacement components, issue an identical replacement unit, or execute an appropriate partial/full refund based on the issue.
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Nature & Distinction: Hidden defects refer to latent structural or manufacturing flaws not discoverable upon initial delivery or ordinary inspection.
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Duration & Starting Point: You may submit a claim for hidden defects within six (6) years starting from the date you discover (or reasonably ought to have discovered) the latent defect. This is distinct from delivery-based conformity warranties.
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Remedies: Full cancellation of the sale with a complete refund or an agreed price reduction.
6-Year Voluntary Commercial Structural Guarantee
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Nature & Conditions: This is an additional commercial commitment voluntarily offered by us for all orders within the United States.
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Duration & Starting Point: Six (6) years starting strictly from the date of initial product delivery.
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Scope & Terms: Strictly covers primary structural integrity—specifically solid wood frame cracking, steel frame weld separations, and main load-bearing failures under normal indoor/outdoor residential conditions.
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Exclusions: Cosmetic wear-and-tear, surface abrasions, natural wood grain/color aging, fabric fading from direct outdoor sunlight, or damage resulting from improper assembly, unauthorized modification, or severe weather neglect.
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Honoring Commitments: We honor and maintain all published terms of this voluntary guarantee throughout the entire six-year lifecycle.
Complaints & Resolution Timelines
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Formal Written Response: We are committed to acknowledging and providing a formal substantive response to customer inquiries or formal complaints within forty-five (45) calendar days of initial receipt.
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Distinction of Timelines: The 45-day complaint response timeframe is strictly an administrative communication and investigation window. It is entirely separate from physical remedy fulfillment: approved refunds are processed within 1 to 5 calendar days, and replacement parts or repair shipments are expedited directly upon resolution approval.
Furniture Care, Maintenance & Safe Use
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Indoor Furniture: Avoid positioning solid wood or upholstered pieces directly against active radiators, fireplaces, or intense heating vents. Clean with a dry or lightly dampened microfiber cloth.
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Outdoor Furniture: Use furniture covers during prolonged off-season periods or severe weather. Regularly rinse aluminum and wicker surfaces with mild water to remove debris. Treat natural outdoor woods with protective oil annually.
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Stability & Anchoring: For tall indoor storage units, bookcases, and dressers, always install wall anti-tip anchor restraints to ensure household safety.
Important Notices
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Natural Material Characteristics: Real wood, stone, marble, and leather feature authentic variations in grain, texture, and natural color tone. These natural differences are intrinsic characteristics and are not considered manufacturing defects.
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Visual Representation: Product photography strives to represent colors accurately; slight variations may occur across different digital displays and ambient lighting conditions.
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Assembly Verification: Inspect all hardware packs and panels against the enclosed instructions before starting assembly.
After-Sales Service & Contact Us
If you require assembly assistance, replacement components, warranty support, or wish to initiate a return, our support team is available during scheduled service hours.
Contact Information:
Address: 707 N Ash St, Kermit, TX 79745, United States
Phone: +1 (432) 234-7892
Email: care@cavanethceli.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)