Delivery Scope
We ship exclusively to physical addresses located within the United States. Deliveries to addresses outside the United States are not supported.
Shipping Rates
All shipping charges are calculated based on your total order value before taxes:
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Orders of $70.00 and above (including $70.00): Free Standard Shipping.
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Orders under $70.00: A fixed flat rate of $17.99 will be applied at checkout.
Taxes & Additional Fees
All applicable taxes, duties, and related fees are already fully included in the listed product price. You will not be responsible for any additional, unexpected, or hidden charges during checkout or upon delivery.
Order Processing Time & Cut-off Time
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Daily Order Cut-off Time: 5:00 PM (Monday through Friday). Orders completed after this cut-off time will enter the processing queue on the following business day.
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Handling Time: 1 to 3 business days (Monday through Friday, excluding public holidays). During this stage, your items are carefully inspected, securely packaged, and handed over to our logistics carriers.
Transit Time
Estimated Transit Time: 7 to 10 business days after dispatch.
Suggested Issue Reporting Window
For efficient and convenient handling, we suggest that you inspect your package and report any visible defects, transit damage, or missing components within 48 hours of delivery. Please note that this 48-hour period is strictly an operational suggestion to expedite resolutions; failure to report within this timeframe will not limit or affect any of your statutory rights.
Logistics Carriers
To guarantee reliable transport for furniture items, we collaborate with premier national and freight carriers, including UPS, FedEx, and DHL, along with specialized freight freight partners for oversized shipments.
Order Tracking
Once your package is picked up by the carrier, a confirmation email will be sent to your registered email address containing:
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Your Order Number
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Billing summary
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Assigned carrier name
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Tracking reference number
You can track your order status at any time by going to the "Order Tracking" page on our website. Simply enter your Order Number alongside your email address or phone number to access real-time shipping updates.
Liability & Responsibilities
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Product Damage or Loss: We assume responsibility for the shipment during the transit stage. If your furniture arrives damaged or is confirmed lost by the carrier, we will arrange a prompt replacement or issue a full refund upon verification.
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Shipping Modifications & Cancellations: If you wish to modify your delivery details or cancel an order, please contact us immediately prior to dispatch. Once an order has been collected by the carrier, it cannot be modified or redirected mid-transit, and will need to follow our standard return procedure upon delivery.
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Delivery Address & Recipient Responsibility: Please verify that your full address, contact number, and recipient details are accurate during checkout. We cannot be held liable for delivery failures, delays, or lost packages caused by inaccurate or incomplete shipping information provided by the purchaser.
Delivery & Receipt Guidelines
Because indoor and outdoor furniture items are sizable:
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Outer Package Inspection: Please thoroughly review the packaging cartons for signs of severe crushing, punctures, tears, or water damage before signing.
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Notate on Delivery Slip: If noticeable damage is found on the external box, write "Damaged upon delivery" on the carrier's delivery receipt or electronic device before signing.
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Documentation: Keep the original carton and internal packaging, and take clear photographs of the package and item for expedited resolution.
Undeliverable & Refused Shipments
If a delivery fails repeatedly due to recipient absence, an incorrect address, or if a shipment is refused without prior written agreement with us, the merchandise may be returned to our warehouse. The customer may be responsible for the costs incurred for re-dispatching the package.
Delays from Unforeseen Events
Delivery times may occasionally be extended due to circumstances beyond our reasonable control, such as severe weather disruptions, route blockages, or regional transport bottlenecks. In these situations, we work diligently alongside our carrier partners to minimize wait times and keep you informed.
Curbside Freight Delivery
Large outdoor and indoor furniture collections may be transported via freight truck using standard curbside delivery. Under this method, the driver will offload the goods at the curb or the beginning of your driveway. Moving items into your residence or backyard remains the recipient's responsibility.
Contact Information
Address: 707 N Ash St, Kermit, TX 79745, United States
Phone: +1 (432) 234-7892
Email: care@cavanethceli.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)