Service Policy

 

1. Introduction and Scope

This Service Policy applies to all visitors, account holders, and customers who browse or purchase items through our online store. We operate solely as an online store without physical showroom locations. By accessing our platform or purchasing our furniture, you confirm your understanding and acceptance of these operational provisions.

2. User Accounts and Platform Liability

When creating an account, you must provide accurate, current, and complete details. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account. We implement technical and operational measures to keep our store functioning securely; however, we do not guarantee uninterrupted, error-free, or entirely delay-free operations. We reserve the right to suspend or terminate accounts that breach these terms.

3. Product Presentation, Inventory, and Pricing

We endeavor to display the structural details, finishes, and colors of our indoor and outdoor furniture as accurately as possible. Due to differing display calibrations, slight visual variations may occur. All inventory listings are subject to real-time verification and availability. We maintain the right to adjust posted prices, update technical specifications, or withdraw items from the store at our discretion prior to order confirmation.

4. Orders and Payment

An order placed through our store serves as an offer to purchase. Acceptance occurs once your payment is authorized and we dispatch an order confirmation. Payments must be processed through recognized payment channels, including Visa and MasterCard, etc. You confirm that you hold legitimate authorization to use the payment method provided at checkout.

5. Shipping Policy

  • Delivery Coverage: We ship exclusively to physical addresses located within the United States. Deliveries to addresses outside the United States are not supported.

  • Shipping Rates:

    • Orders totaling $70.00 and above (including exactly $70.00) receive free standard delivery.

    • Orders under $70.00 incur a flat shipping fee of $17.99.

  • Handling Time: Order fulfillment and dispatch processing take 1–3 business days.

  • Transit Time: Ground transit typically fluctuates between 7 and 10 business days.

  • Carriers: Shipments are dispatched using established freight and parcel carriers such as UPS, FedEx, and DHL.

  • Detailed Information: For full information on delivery zones, freight procedures, and specific constraints, please consult our Shipping Policy.

6. Order Cancellation

  • Conditions for Cancellation: Orders may be canceled directly within 48 hours of placement, provided the items have not been dispatched. Once 48 hours have elapsed or the package has been dispatched, the order cannot be intercepted or canceled; in such cases, please wait for delivery and contact us to initiate a return.

  • Refund Mechanism: All approved cancellation refunds are returned to the original payment method utilized for the purchase.

  • Processing Timelines: Approved refunds will be reversed back to your payment card account (Visa, MasterCard, etc.). Depending on institutional clearing schedules, funds typically reflect within 1–5 business days. Please contact us if the funds are not visible after this timeframe.

  • Detailed Cancellation Rules: For complete instructions regarding cancellations, please review our Cancellation Policy.

7. Returns, Exchanges, and Warranties

  • Exchange Scope and 45-Day Window: We support exchange requests within 45 calendar days from the date of confirmed delivery if the delivered furniture contains verified manufacturing flaws, transit damage, or specification discrepancies.

  • Request Protocol: For after-sales return requests, customers may provide their order number along with an explanation of the situation; we will then assist with the process based on the order status and applicable terms and conditions.

  • Reimbursement and Long-Term Commitments: We will refund the full amount and minimum standard shipping fee within 1-5 days of receiving your return notice, and will also provide a six-year statutory compliance guarantee, free repair/replacement, and subsequent statutory remedies.

  • Policy Applicability on US Orders: For orders fulfilled within the United States, we specify the applicable rules and operational criteria, honoring and executing all commitments previously extended to our customers.

  • Complaint Resolution Timeline: We provide an initial substantive response to formal service complaints within 45 calendar days of receipt. This resolution timeline is distinct from the physical duration needed to complete authorized repair or replacement dispatches.

  • Two-Year Quality Liability & Extended Commitments: From the date of delivery, goods carry a baseline 2-year quality liability period. This standard period operates separately from our voluntary six-year structural warranty and procedural claim limitation periods.

  • Term Distinction & Unified Start Dates: The baseline 2-year responsibility begins strictly upon physical receipt of delivery. Our voluntary extended 6-year structural protection also commences on the confirmed delivery date, standardizing quality coverage across all purchases.

  • Structural Separation of Warranty Tiers: We clearly distinguish between the 2-year baseline quality responsibility window, statutory claim filing windows, and our voluntary extended commercial commitments.

  • Terms, Start Dates, and Restocking Deductions: Please specify the applicable timeframes, start dates, and conditions for refunds. Costs associated with voluntary returns and non-quality-related returns should be disclosed separately; if you choose to use our prepaid return shipping label, a fixed shipping fee will be deducted directly from your refund.

  • Latent Defects (Hidden Defects): Claims regarding latent defects that could not be detected during ordinary initial inspection may be asserted within six years starting from the date the latent defect is actually discovered, operating independently from the delivery-based conformity window.

  • System Differentiation: Hidden Defect Protection vs. Commercial Structural Coverage:

    • Hidden Defect Protection: Covers concealed manufacturing faults; applies from the date of defect discovery for up to six years under applicable operational rules.

    • Commercial Structural Coverage: A voluntary policy covering primary load-bearing framework integrity (e.g., solid wood joints, structural steel frames) for a duration of six years starting strictly from the initial delivery date.

  • Shipping Responsibilities and Large Parcel Return Estimates: We have clarified the statutory scope and timeframes for product returns and refunds. For returns resulting from product defects, we will cover the full cost of return shipping; for returns of large furniture items initiated for personal reasons, the customer shall bear the return shipping costs. All approved returns must be sent to our designated return processing center.

  • Large Parcel Return Cost Estimations & Prepaid Deductions: We provide an estimate of return shipping costs for large furniture items prior to purchase; typically, the round-trip shipping cost for a single large package ranges from $80.00 to $200.00. If you choose to use our prepaid return shipping label, a fixed shipping fee will be deducted directly from your refund.

  • 45-Day Window and Unified Cancellation Cut-Off: 45-day return policy. Orders may be cancelled within 48 hours of placement, provided they have not yet been dispatched. These two policies operate in tandem.

  • Customer Action Steps: To submit a return or exchange:

    • Inspect all items immediately upon delivery.

    • Keep the product in brand-new, unassembled condition and with its packaging intact;

    • Contact our support desk with your documentation within 45 calendar days.

    • Pack the item securely following our return authorization instructions.

  • Handling Process: Upon receiving your request, our support team verifies the order status and issues return shipping instructions. Returned goods must reach our return facility within 14 calendar days from instruction issuance for technical inspection.

  • Reimbursement Destination: Refunds are returned through the original payment processor back to the specific Visa, MasterCard, or bank account used to complete the transaction.

  • Refund Timeline: Once inspection verifies compliance, your refund will be disbursed back to your card account (Visa, MasterCard, etc.). Funds generally appear in your balance within 1–5 business days, subject to your issuing bank. Please contact us if delays persist.

  • Comprehensive Guidelines: For explicit packaging rules, photographic instructions, and tracking details, please review our complete Return and Refund Policy.

8. Privacy and Data Security

We respect personal information and handle data collected during checkout or account management in accordance with rigorous commercial data standards. For a complete overview of our data collection practices, please review our Privacy Policy.

9. Intended Product Usage and Environmental Conditions

  • Indoor Furniture: Items designated for indoor placement must be positioned in climate-controlled interior environments. Exposure to open-air moisture, extreme humidity swings, or continuous outdoor sunlight voids standard quality commitments.

  • Outdoor Furniture: Items designated for outdoor use are engineered with weather-resistant finishes. To preserve material durability, outdoor items must be sheltered or protected with commercial water-resistant covers during severe winter freezes, torrential downpours, or extended periods of non-use. Placing outdoor pieces on unstable or unlevel ground is prohibited.

10. Governing Rules and Dispute Resolution

These terms, our operational protocols, and any disputes arising from transactions on our website are governed by the established commercial statutes of the State of Texas, United States, without regard to conflict-of-law principles. Any formal proceedings must be brought before the competent state or federal courts seated in Kermit, Texas.

11. Intellectual Property

All creative works, furniture imagery, functional assembly diagrams, interface text, and digital representations featured on our store are our exclusive property and are protected under trade dress and intellectual property benchmarks. Duplication or extraction without express written authorization is prohibited.

12. Limitation of Liability

To the maximum extent permitted under applicable operational standards, we shall not be held liable for any indirect, incidental, or consequential damages resulting from product assembly mistakes, weight overload, or misuse of furniture items. Our cumulative liability for any claim shall not exceed the total amount paid by the customer for the specific product at issue.

13. Modifications of Service Terms

We reserve the right to revise or modify this Service Policy at our sole discretion. Any changes become operative immediately once posted on this page. Continued navigation or transactions following revisions constitute acceptance of the updated terms.

14. Force Majeure

We are exempt from fulfillment delays or non-performance when caused by events beyond our reasonable control, including natural events, severe weather disruptions, freight embargoes, general utility failures, port delays, or carrier network interruptions.

15. User Obligations

Users agree to use our digital store only for lawful purposes. You must not attempt to breach security boundaries, introduce malicious code, place unauthorized orders, or transmit inaccurate identity and billing information.

16. Safe Product Assembly and Everyday Handling

Furniture pieces must be assembled in exact accordance with our supplied instruction manuals. Customers must use all supplied anti-tip restraint hardware, observe designated maximum weight limits, and routinely inspect fasteners and mechanical joints to ensure ongoing stability.

17. Electronic Communications

When you place orders, send electronic mail, or interact with our site, you engage in electronic communication. You consent to receive transactional notifications, invoices, customer service updates, and disclosures electronically.

18. Severability

Should any clause or provision of this policy be adjudicated invalid, void, or unenforceable by an authoritative tribunal, that specific provision shall be deemed severable and shall not impair the validity and enforceability of the remaining operational terms.

19. Entire Agreement

This document, along with our hyperlinked delivery, cancellation, and return policies, represents the entire and exclusive understanding between you and us concerning store usage and product sales, superseding all prior oral or written representations.

20. No Waiver

Our failure or delay in exercising any remedy, power, or operational privilege outlined herein shall not operate as a waiver of such rights, nor shall any single exercise preclude future fulfillment of our entitlements.

21. Contact Information

Address: 707 N Ash St, Kermit, TX 79745, United States
Phone: +1 (432) 234-7892
Email: care@cavanethceli.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)